License not working or Muse (ccx file) Plugin not installing

First of all we want to assure you that the files work. If the license is not working or the plugin is not installing, as disappointing it can be, the problem is in something you are doing or your system restrictions.

Said this, let's see how to solve these issues which may happen.

License not working.

When the license does not work, usually you get a specific message which already gives you a hint on what can be wrong. Fore example if you get a message that "you need to check your connection and close any VPN" this clearly means that the plugin is not able to go online to check the license.

100% of the times you get this message it's because your firewall is blocking your connection (Photoshop is denied to go online) or you are running a VPN and it's not allowing Photoshop to connect properly.

In this case grant Photoshop the permission to go online or disable the VPN.

Plugin not installing

The Plugin works perfectly both on Windows and Apple and it's compatible with the latest versions of Photoshop. We strongly suggest to don't run the Plugin on Photoshop Beta since as the name says, it's a Beta version, which means a Test version, which can have bugs per definition.

In order to install the Muse plugin you need to double click the .CCX file. It will open Adobe Creative Cloud and install the plugin in few seconds.

If you don't have Creative Cloud but you have Photoshop, this means you don't have an official version of Photoshop, which, needs to have Creative Cloud. If you are in this position, you need to find your way to install a Photoshop Plugin in a non official way (which by the way we do not encourage by any means). It's writen in our terms and conditions where we state that you must "ensure your computer or system meets the necessary technical specifications to enable the use of our extensions".

If you still have issues, please open a ticket or contact our support info@pixelexpand.com